Terms & Conditions

Terms & Conditions with Refund & Privacy Policy

 

THESE TERMS AND CONDITIONS ("TERMS AND CONDITIONS") STATE IMPORTANT REQUIREMENTS REGARDING YOUR USE OF TECH EXPERTS ONLINE'S COMPUTER SUPPORT SERVICE AND YOUR RELATIONSHIP WITH TECH EXPERTS ONLINE. YOU SHOULD READ THEM CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION AND INSTRUCTIONS PERTAINING TO YOUR AND OUR RIGHTS AND OBLIGATIONS FOR THE Tech Experts Online SERVICE.

"AGREEMENT"

THESE TERMS AND CONDITIONS, TOGETHER WITH EACH ACCEPTED PLAN ORDER SUBMITTED BY YOU, THE ACCEPTABLE USE POLICY ("AUP") AND THE PRIVACY POLICY, STATE THE ENTIRE AGREEMENT BETWEEN YOU AND TECH EXPERTS ONLINE (THE "AGREEMENT"). You must agree to the Terms and Conditions in order to be eligible to use the Tech Experts Online Portal (defined below), or obtain Services (defined below). If you choose not to submit a Plan Order, then the entire "Agreement" between you and TECH EXPERTS ONLINE consists of these Terms and Conditions, and the AUP and the Privacy Policy.

DEFINITIONS

Certain terms defined in these Terms and Conditions are also used in the Privacy Policy and AUP and are incorporated by reference to these Terms and Conditions.

"YOU"

"You" means you individually, any person, including any employer that you are acting on behalf of.

"TECH EXPERTS ONLINE "

Techexperts.online is an independent service provider of remote tech support. Third party trademarks, brand names, products and services is only referential and Tech Experts Online hereby disclaims any sponsorship, affiliation or endorsement of or by any such third party.

"SERVICES" AND "TECH EXPERTS ONLINE PORTAL"

All references to "Services" refer to any Tech Experts Online service plan that you enter into with Tech Experts Online through use of the Tech Experts Online web portal located at www.techexperts.online (the "Tech Experts Online Portal"). These Terms and Conditions govern all plans available through the Tech Experts Online Portal, and any use of the Tech Experts Online Portal. In the event of any conflict these Terms and Conditions control any Plan Order form that you submit requesting Services ("Plan Order").

"MATERIALS"

"Materials" means any web casts, download areas, white papers, press releases, datasheets, FAQs, product information, quick reference guides, or other works of any kind that are made available to download from the Tech Experts Online Portal said materials are the proprietary and copyrighted work of Tech Experts Online and/or its suppliers. The definition of "Materials" does not include the design or layout of the Tech Experts Online.com Web site or any other Tech Experts Online owned, operated, licensed or controlled site.

"SOFTWARE"

"Software" means a computer program of any kind, whether owned by Tech Experts Online or a third party, whether delivered via download, CD, other media, or other delivery method, including client and/or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws.

SUBMISSION OF PLAN ORDERS; SERVICE PLANS

You may order Services by submitting Plan Orders through the Tech Experts Online Portal. Once Tech Experts Online accepts the Plan Order submitted by you, then you will receive an email from Tech Experts Online at the email address that you provide or have provided to Tech Experts Online as part of the Registration Process for the Services. Tech Experts Online is not responsible for rendering Services in connection with any Plan Order that it has not accepted. Upon acceptance by Tech Experts Online of a Plan Order, you will have a Service Plan.

UNDERTAKING

Subject to the Terms and Conditions, and the specifics of each Service Plan, Tech Experts Online will address your query using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, Tech Experts Online will attempt problem diagnosis and a solution over the telephone, through chat or email. All undertakings under Service Plans are subject to Tech Experts Online's Limited Warranty, which is set forth below. For more information, 1-844-447-4480.

PAYMENT

Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Order. Tech Experts Online has no obligation to render Services under any Service Plan if the payments as required under any Plan Order have not been so made.

CANCELLATION POLICY

If you choose to cancel your support service, you will need to contact our Billing Department for a refund. You can contact them at 1-844-447-4480. You can also contact us by clicking on the “Help Icon” that is placed on your computer’s Desktop.

Please be advised that for subscription plans, service fee of $49.99 per resolved incident and cancellation fees of $29.99 do apply. If we cannot resolve your initial issue, then you will receive the appropriate reimbursement from our Billing Department.

For incident based plans, you will be eligible for refund when any of the following criterions are met:

1. You have all the prerequisites which were required to resolve the problem and Issue was not resolved by a Tech Experts Online technician.
2. 20 days have not passed after the issue was last resolved by an Tech Experts Online technician.

If your subscription plan included any software, the price of the software will not be refunded in case of cancellation of service.

PRIVACY POLICY

The Tech Experts Online Privacy Policy which is an integral part of these Terms and Conditions, is incorporated here by reference. If you have not yet reviewed the Tech Experts Online Privacy Policy, then please do so prior to agreeing to these Terms and Conditions. You agree that beyond the Personal Information identified in the Privacy Policy, any information or data disclosed or sent to Tech Experts Online over the telephone, electronically or otherwise, is not confidential or proprietary to you.

GENERAL LICENSE RESTRICTIONS

Any other use of the Tech Experts Online Portal, Services, Materials or Software, other than as explicitly permitted by Tech Experts Online is prohibited. Rights to execute, copy, modify, display, transmit, distribute, manufacture, use, sale are all reserved to Tech Experts Online and its suppliers. Reverse engineering and decompilation of the Software is strictly prohibited.

USER RESPONSIBILITY

In connection with obtaining Services, you agree that you will:

1. Cooperate with the Tech Experts Online Engineer: We will use commercially reasonable efforts to provide the support to you. Our experience shows that most issues can be corrected as a result of close cooperation between you and the engineer. Please listen carefully to the engineer and follow the engineer's instructions. You must confirm that the following conditions are true:

     1.1 The situation giving rise to the question is reproducible on a single system, i.e., one central processing unit with its workstations and other peripherals;

     1.2 You must have knowledge regarding the hardware system, any software involved, and in the facts and circumstances surrounding the incident;

     1.3 The full system, including software and hardware, is available to you and accessible by you without limit during any telephone discussions or Remote technical support with Tech Experts Online support personnel.

2. Software/Data Backup: You understand and agree that Tech Experts Online shall under no circumstance be responsible for any lost or corrupted software or data. Tech Experts Online strongly recommends that you at all times maintain a complete data backup and disaster recovery plan.

3. Account, Password, and Security: You agree to notify Tech Experts Online immediately of any unauthorized use of your computer or any other breach of security. Tech Experts Online will not be liable for any loss that you may incur as a result of someone else using your computer, either with or without your knowledge. However, you could be held liable for losses incurred by Tech Experts Online or another party due to someone else using your computer.

AVAILABILITY OF SERVICES AND MATERIALS UNDER FORCE MAJUERE CIRCUMSTANCES

You hereby acknowledge that circumstances outside of Tech Experts Online's reasonable control (e.g., acts of God, a large scale outbreak of a new computer virus, strikes, riots, wars, other military action, civil disorder, acts of terrorism, fires, floods, vandalism, sabotage, acts of third parties, or the like) may cause significant delays in Tech Experts Online's ability to schedule a support session. You hereby release Tech Experts Online from any and all liability, and agree that Tech Experts Online shall not be liable to you or any third party for any direct or indirect damages whatsoever, resulting from such delays. Tech Experts Online or its suppliers may, at any time, without notice or liability, restrict the use of the Service or limit its time of availability in order to perform maintenance activities and to maintain session control.

EXCLUSIONS FROM "SERVICES"

"Services" shall not include the following:

1. Any item or activity not covered by the terms of a Plan Order;

2. Service beyond the duration limitations identified in your Plan Order;

3. Problem diagnosis and support that may not be completed because of a problem with your computer or other equipment, or their configuration that is beyond our control;

4. Software, including the operating system and software added to the registered hardware products which are out of scope for the Service Plan;

5. Problems that may and do result from:

    5.1 External causes such as accident, abuse, misuse, or problems with electrical power;

    5.2 Usage that is not in accordance with product instructions provided by manufacture;

    5.3 Failure to follow the product instructions provided by manufacturer or failure to perform preventive maintenance;

    5.4 Problems caused by using accessories, parts, or components not compatible with the product: or

    5.5 Non-Compliance with the Tech Experts Online engineer instructions for resolving the query.

NOTICE SPECIFIC TO MATERIALS AND SOFTWARE AVAILABLE ON THE Tech Experts Online PORTAL, OR THROUGH A SERVICE

For your convenience, Tech Experts Online may make available Materials or Software (as each term is defined below) for use and/or download, whether as a part of a Service, or in promotion of the Services. Use of any Materials and any Software is governed by the more stringent of (a) the terms of the end user license agreement ("EULA"), if any, which accompanies the specific Materials and Software, or (b) if there is no EULA, these Terms and Conditions.

The Materials and Software are made available for download solely for use by you according to (a) the EULA, and (b) the Plan Order. Any reproduction or redistribution of the service not in accordance with the EULA is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

No logo, graphic, sound or image from any Tech Experts Online Web site may be copied or retransmitted unless expressly permitted by Tech Experts Online .

WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE MATERIALS OR SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION, REDISTRIBUTION OR ANY OTHER PURPOSE IS EXPRESSLY PROHIBITED, UNLESS SUCH REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PERMITTED BY THE EULA ACCOMPANYING SUCH MATERIAL OR SOFTWARE.

END USER LICENSE AGREEMENTS (EULA)- GENERAL

In connection with our Service, we may provide to you certain software which is owned by Tech Experts Online or its third party licensors, and suppliers. We as well as the third party licensors reserve the right to update or change the Software from time to time and you agree to cooperate in performing such steps as may be necessary to install any updates or upgrades to the Software. You may use the Software only as part of, or for use with, the Service in accordance with the Service Plan and for no other purpose.

The Software may be accompanied by a EULA from Tech Experts Online or a third party. Your use of the Software is governed by the terms of both that license agreement and this Agreement, where applicable. You may not install or use any Software that is accompanied by or includes a EULA unless you first agree to the terms and conditions of the EULA.

Tech Experts Online can accept on behalf of you the user license agreements for any software we download on your behalf.

EULA FOR Tech Experts Online SOFTWARE

With regard to any Software made available to you by Tech Experts Online through the Tech Experts Online Portal for which your acceptance of a separate license agreement is not required ("Tech Experts Online Software"), you are hereby granted a revocable, non-exclusive, non-transferable license by Tech Experts Online to use the Tech Experts Online Software (and any corrections, updates and upgrades). In accordance with and as required under the Service Plan you shall not make any copies of the Tech Experts Online Software. You agree that the Tech Experts Online Software is the confidential and proprietary information of Tech Experts Online or its third party licensors, providers or suppliers, and which you shall not disclose to others or use except as expressly permitted herein. You may not de-compile, reverse engineer, disassemble, attempt to discover any source code or underlying ideas or algorithms of the Tech Experts Online Software, or otherwise reduce the Tech Experts Online Software to a human readable form, modify, rent, lease, loan, use for timesharing or service bureau purposes, reproduce, sublicense or distribute copies of the Software, or otherwise transfer the Tech Experts Online Software to any third party. You may not remove or alter any trademark, trade name, copyright or other proprietary notices, legends, symbols, or labels appearing on or in copies of the Software. You are not granted any title or rights of ownership in the Tech Experts Online Software. You acknowledge that this license is not a sale of intellectual property and that Tech Experts Online or its third party licensors, providers or suppliers continue to own all right, title and interest, including but not limited to all copyright, patent, trademark, trade secret, and moral rights, to the Tech Experts Online Software and related documentation, as well as any corrections, updates and upgrades.

THIRD PARTY SOFTWARE

As part of the Services, Tech Experts Online may suggest that you acquire, install and use certain third party software ("Third Party Software"). Third Party Software is licensed to you by the respective owners or licensees of the Third Party Software. You must agree to the terms and conditions set forth by such owners or licensees before installing Third Party Software, whether or not Tech Experts Online directly assists you in the acquisition, installation, and/or use of Third Party Software. Tech Experts Online has no rights to the Third Party Software and does not license Third Party Software to you or make any representation or warranty regarding the Third Party Software.

Your license to the Tech Experts Online Software shall remain in full force and effect unless and until terminated by Tech Experts Online , its third party licensors, providers or suppliers, or until your Service Plan is terminated as provided by your Plan Order and these Terms and Conditions. Upon termination of your Service Plan for any reason, you must cease all use of the Tech Experts Online Software and immediately delete the Tech Experts Online Software from your computer.

To the extent that we provide technical assistance and support for Third Party Software or equipment, you must ensure that you comply with the terms and conditions under which you licensed such Third Party Software or purchased such equipment. We make no warranty that we are an authorized service provider for Third Party Software or for any equipment; it is your sole responsibility to determine if you require additional rights for us to provide such support, and if so, to acquire such rights. You acknowledge that support of Third Party Software or equipment by an unauthorized service provider may void any warranty made by the supplier of such Third Party Software or equipment.

THIRD PARTY AGREEMENTS

As part of the Services, Tech Experts Online may suggest certain third party services to you. If you choose to subscribe to or otherwise use any third party services, your use of any such services is subject to the terms of service of such third party service provider. You agree to comply with such provider's terms of service and that the third party provider is solely responsible for delivery of its service(s) to you and your use of them. Third party services include, but are not limited to technical support, portal, training, music, gaming and storage services that Tech Experts Online may elect to make available from time to time. Violation of such third party provider's terms of service may, in Tech Experts Online's sole discretion, result in the termination of your customer account and use of service.

MANUFACTURER WARRANTY

Tech Experts Online is an independent service provider of remote tech support. Third party trademarks, brand names, products and services is only referential and Tech Experts Online hereby disclaims any sponsorship, affiliation or endorsement of or by any such third party. If your product is under warranty, the repair service maybe available free at the manufacturer’s support website.

LIMITED SERVICE WARRANTY

Tech Experts Online DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED AS TO THE SERVICES, THE MATERIALS AND THE SOFTWARE WHETHER IN THE NATURE OF MERTCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE. IN THE EVENT THAT YOU ARE NOT SATISFIED WITH THE SERVICES, YOUR SOLE REMEDY IS TO (A) ALLOW Tech Experts Online TO REPERFORM THE SERVICES SUBJECT TO DISPUTE, (B) RE-DOWNLOAD AND REINSTALL THE SOFTWARE.

All ONETIME FIX services are warranted for a period of 20 days. There is no warranty for removal of viruses, spyware, adware or malware if your actions are the cause of the repeated problem. You may be charged again for that service.

All customers purchasing ONETIME FIX services worth $149.99 and above are provided 6 months of unlimited technical support sessions FREE.

Tech Experts Online AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE SERVICES, MATERIALS OR THE SOFTWARE FOR ANY PURPOSE WHATSOEVER. ALL MATERIALS AND SOFTWARE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND WHATSOEVER. Tech Experts Online AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, INCLUDING ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, WHETHER EXPRESS, IMPLIED OR STATUTORY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

THE MATERIALS COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. Tech Experts Online AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE MATERIALS AND/OR THE SOFTWARE DESCRIBED HEREIN AT ANY TIME.

IN NO EVENT SHALL Tech Experts Online AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF SERVICES, MATERIALS OR SOFTWARE, FAILURE TO PROVIDE THE SAME, OR INFORMATION AVAILABLE IN THE MATERIALS.

LIMITATION OF LIABILITY

Notwithstanding anything to the contrary, in no event shall Tech Experts Online be liable to you in excess of the amounts actually paid by you to Tech Experts Online under the Plan Order that is the subject of the dispute.

LIMITATIONS ON ACTIONS

Any cause of action by you must be commenced within 6 months after the cause of action arose or it shall be forever waived and barred.

TERM AND TERMINATION

Tech Experts Online at its sole election may terminate or suspend your Service immediately without notice if, in the sole discretion of Tech Experts Online:

(a) you are in breach of any of the Terms and Conditions (including but not limited to all policies regarding abuse and acceptable use of the Service) or any license for Third Party Software;

(b) your use of the Service is prohibited by law or is disruptive to, adversely impacts or causes a malfunction to the Service, Tech Experts Online's network, or the use and enjoyment of Tech Experts Online's other users;

(c) Tech Experts Online receives an order from a court to terminate the Service you are using ;

(d) if Tech Experts Online for any reason ceases to offer the Service;

(e) if you are no longer a Tech Experts Online customer, or

(f) Tech Experts Online determines that you are abusing the Service.

Tech Experts Online, in its sole discretion, may refuse to accept your request for the Service, renewal or re-subscription following a termination or suspension of your use of the Service.

SEVERABILITY; WAIVER

If any provision of the Terms of Service be held invalid or unenforceable, that portion shall be enforced to the maximum extent possible, and all other provisions contained in the Terms of Service shall remain in full force and effect. Tech Experts Online's failure to enforce any provision of the Terms of Service shall not be deemed a waiver of such provision nor of the right to enforce such provision.

NO OFFER

The Tech Experts Online Portal is available internationally and may contain references to Tech Experts Online products, services, and programs that are not available in a viewer's country. These references do not imply that Tech Experts Online intends to make such products, services, or programs available in such country.

MODIFICATION

Tech Experts Online reserves the right to amend the Terms and Condition, and the Tech Experts Online Portal at any time by (a) posting a revised version of the Terms and Conditions on the Tech Experts Online Portal, or by (b) sending information regarding any amendment to the Terms of Service to the email address you provide to Tech Experts Online in connection with registration. You are responsible for regularly reviewing the Tech Experts Online website to be notified of any amendments to the Terms and Conditions. Your use of the Tech Experts Online Portal or the Services after an amendment to the Terms and Conditions shall be deemed acceptance by you of the amended Terms and Conditions.

FUTURE PURCHASES

You agree that the terms and conditions mentioned here automatically gets applied to any and all subsequent services that you may purchase from us in future.

REMOTE ACCESS AND TROUBLESHOOTING

Please be informed that the technician will fix the issue remotely and will back up any passwords if resetting the browser is indicated. You acknowledge that through the remote access the technician may have access to and potentially see sensitive data or images of a personal nature. You agree to hold harmless and specifically grant access to your computer to the technician to perform the steps indicated in our knowledge base.

 

Refund and Cancellation Policy


Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Order. Tech Experts Online has no obligation to render Services under any Service Plan if the payments as required under any Plan Order have not been so made.


CANCELLATION POLICY

If you choose to cancel your support service, you will need to contact our Billing Department for a refund. You can contact them at 1-844-447-4480. You can also contact us by clicking on the “Help Icon” that is placed on your computer’s Desktop.

Please be advised that for subscription plans, service fee of $49.99 per resolved incident and cancellation fees of $29.99 do apply. If we cannot resolve your initial issue, then you will receive the appropriate reimbursement from our Billing Department.

For incident based plans, you will be eligible for refund when any of the following criterions are met:

1. You have all the prerequisites which were required to resolve the problem and Issue was not resolved by a Tech Experts Online technician.
2. 30 days have not passed after the issue was last resolved by an Tech Experts Online technician.

If your subscription plan included any software, the price of the software will not be refunded in case of cancellation of service.

 

Privacy Policy


Tech Experts Online collects personal information when you register or fill out any forms on our site. As Tech Experts Online wants to demonstrate its commitment to your privacy, we have agreed to disclose its information practices.

If you have questions or concerns regarding this statement, you should contact Tech Experts Online Privacy Information Department by emailing support(a)Tech Experts Online(dot)com

Tech Experts Online is vigilant about protecting your data and personal privacy. This statement describes the following:

  • What information we collect from visitors to our website
  • How we use the information collected
  • How and with whom the information is shared
  • How you can opt-in to or opt-out of information collection and use of the information
  • Our policy on correcting and updating personal identifier information.


What information we collect

Tech Experts Online collects information such as your name, email address, zip code and other personal information to verify your identity. Tech Experts Online does not collect such information as your social security number, email passwords, or driver's license number.

Tech Experts Online also automatically receives and records information provided by you on our server logs including information obtained from your browser, including your IP address and the page(s) you request.

We also receive from you certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies" and we obtain certain types of information when your Web browser accesses www.Tech Experts Online.com.
More information about Tech Experts Online use of "cookies" is discussed below.

In order to tailor our communications to you in the future as well as improve our products and services we may also ask you to provide us with consumer satisfaction information and other data regarding your personal or professional interests, experience with our services, and more detailed contact preferences. You always have the option of choosing not to provide us with this type of information. We do not use "cookies" to collect any information when you access www.Tech Experts Online.com


Use of Data

Tech Experts Online uses your information to complete your transaction, to better understand your needs and provide you with excellent service and assistance. Specifically, we use your information to help you complete a transaction, including fulfillment of services and promotional offers, to communicate back to you, to update you on service and benefits, to personalize our Web sites for you, to manage and renew your subscription(s) and to resolve your issues with our services. Credit card numbers are used only for payment processing and fraud protection, and are not used for any other purposes without your permission.


Use of Your Email Address

Tech Experts Online does not sell, rent or share your email address with third parties. If you provide us with your email address when you register as a customer or for a service, we may occasionally send you email with recommendations or notices of new services and prices. Unless you opt out, we may use your registration name and email address to send you promotional materials from Tech Experts Online that we think may interest you.

Separately, we send service notifications via email to keep you informed about the status of your service orders and to provide updates and technical notices. These messages are essential to the maintenance of your subscription and the functionality of our services. Therefore there is no opt-out available for service notifications and these messages cannot be blocked.

We follow strict best practices for email marketing and customer contact. For more information on our practices, please see "Use of Data." For advertising purposes, visitor and customer information is statistically aggregated and reported to advertisers. However, we do not disclose to these entities any information that could be used to personally identify you, such as your name, email address or transaction history.


Links

Tech Experts Online contains links to other Web sites that are not owned or operated by Tech Experts Online. As such, Tech Experts Online does not accept liability for misuse of any information by any Web site to which we may link. Please read the privacy statements of these linked sites, as their privacy policies may differ from ours.


Log Files

Tech Experts Online maintains log files of visitors to our site. Any information gathered in these log files is not linked personally identifying information. Log files manage traffic load in order to provide reliable service to visitors and customers. Information that is collected and maintained in the log files includes IP addresses and browser types.


Feedback

We collect user feedback, and from this feedback we derive user testimonials that appear on the website. These testimonials are used only after we have informed and obtained permission from the sender of the testimonial.


Access/Correct/Update/Delete User Information

You can access, update, correct, or delete the personal information held by Tech Experts Online by contacting Tech Experts Online Privacy Information Department at support@techexperts.online


Information Security

All information gathered on the site is stored and maintained in secure facilities that limit access to authorized personnel only. The Tech Experts Online web site is regularly tested for security breaches to ensure that all information collected is secure from unauthorized viewing. Personal information on our customers is protected in transit via HTTPS and SSL security.


Retention of Information

Tech Experts Online will keep personal information of its users for as long as they are registered subscribers or users of our products, and for a reasonable time thereafter.


Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.


Notification of Changes

If we make a material (non-editorial) change to our privacy policy, we will post a notice on our site so our users are aware of the change. If we make a significant change to the way we use, treat or disclose personal information, we will notify users by email.